Genuine product means a genuine, valid manufacturer warranty — and our help if you ever need to use it.
Our own Italia collections are built for everyday use and finished to last. The trusted brands we also carry — such as Brizo, Delta, Moen, Grohe and Riobel — each come with the manufacturer’s own coverage, many including limited lifetime warranties on finish and function for residential use.
Hold on to your invoice from Italia Plumbing Store — it’s your proof of purchase for any warranty claim. We can re-send a copy any time if you misplace it.
If something goes wrong, contact us first at theitalia.ca@gmail.com or (825) 854-5454. We’ll help you identify the part, confirm coverage, and work with the manufacturer to get it resolved.
Manufacturer warranties generally exclude damage from improper installation, misuse, harsh chemical cleaners, or normal wear. Professional installation is recommended to keep coverage intact.